We provide security and unlimited support to protect and improve your website.
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They are super responsive, seem to know just about everything there is to know about WordPress, and have tackled issues it would have taken other contractors days to figure out. If your website is a crucial part of your business, I recommend wpOncall.
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What do I get each month?
Every package comes with website security protection, backups and software updates. Our Premier and Ultimate packages come with unlimited support. View package details here.
What does unlimited support mean?
In packages with unlimited support, you can make as many requests as you like, as long as each request does not exceed 30 minutes. For bigger tasks, we will let you know if it requires a separate project estimate.
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What can I use my support for?
It’s up to you! Use your time for content updates, structural changes to your site, design updates, troubleshooting and more. The only thing not included is doing full site redesigns.
Do I have to have a WordPress site?
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Do you provide hosting?
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What is the turnaround time on a maintenance request?
We shoot for a 12 hour turnaround time, but we usually get back to you within one hour. If we don’t finish your request within 48 hours, we will credit your account with one month of free service.
Do I need to use a credit card to signup for the service?
Yes, we require a credit card to automate billing and collections to more efficiently run our business. We then pass that savings on to you!
Is there a long term contract to sign?
We do have a 3 month minimum for new clients. After the first three months, the service is month to month. You can cancel or change your plan at any time after the first three months. If you prefer to signup for 1 year up front, you get one month free!
How do I know I can trust you with my site?
We know it is hard to hand off your website credentials to a stranger. We hope to earn your trust by giving superior service and always doing what is best for our clients. If you would like to talk to someone before signing up, feel free to call Kevin, the owner of wpONcall, at 707-583-1957.
What are your hours of operation?
Monday through Friday, 9am – 5pm PST.